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How to add "Courier Mapping" rule?
If you want to synchronize the courier name from Shopify to PayPal according to your preferences for some business reasons such as China couriers will be synced to PayPal in another country to protect your PayPal account, then the "Courier Mapping" feature is for you.
How does the "Courier Mapping" feature work?
Synctrack allows you to enter the information in 2 fields, "Your courier" and "PayPal courier". For example, if you want orders shipped by FedEx to be synced to PayPal by UPS, enter "FedEx" in the "Your courier" field and "UPS" in the "PayPal courier" field.
When you click save, Synctrack will automatically update the courier information according to the rules you have set up for future orders.
For old orders, if you want them to be updated according to courier mapping rules, please chat with our support team or send us an email at [email protected]​
What are the specific steps to create Courier Mapping rule
Step 1: Go to the Settings tab. choose Courier Mapping
Step 2: Click the "Add Mapping" button
Step 3: Enter the courier name in the fields "Your courier" and "PayPal courier", then click the Save button
All future orders will be synced to PayPal based on the courier mapping rule you created after following the 3 simple steps above.
Frequently asked questions
How do other couriers not on the list created by Courier Mapping have their information synced to PayPal?
Answer: Couriers that are not in the Courier Mapping rule list will be automatically synced by Synctrack correctly from Shopify to PayPal based on the original name of the courier.
Can I apply Courier Mapping rule to my past order?
Answer: Yes, please contact the Synctrack support team to assist with this issue. We will try to process it within 12 hours for you
Which Synctrack plan supports Courier Mapping feature?
Answer: Paid plans would be supported