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How to add "Courier Mapping" rule?
In many situations, using third-party fulfillment apps can lead to mismatched courier names. This can result in couriers being mislabeled as "Other", a tag that doesn't align with PayPal's information. Some couriers, with varying regional names, might not be recognized by PayPal, causing tracking updates to be missed. With Synctrack's 'Courier Mapping', you can easily correct and synchronize the courier name from Shopify to PayPal, ensuring your customers see the correct tracking info.
Synctrack allows you to enter the information in 2 fields, "Your courier" and "PayPal courier". For example, if you want orders shipped by FedEx to be synced to PayPal by UPS, enter "FedEx" in the "Your courier" field and "UPS" in the "PayPal courier" field.
When you click save, Synctrack will automatically update the courier information according to the rules you have set up for future orders.
For old orders, if you want them to be updated according to courier mapping rules, please chat with our support team or send us an email at [email protected]
All future orders will be synced to PayPal based on the courier mapping rule you created after following the 3 simple steps above.
Note: You can also add mapping rules for "Tracking number starts with" and "Tracking number end with".
Answer: Couriers that are not in the Courier Mapping rule list will be automatically synced by Synctrack correctly from Shopify to PayPal based on the original name of the courier.
Answer: Yes, please contact the Synctrack support team to assist with this issue. We will try to process it within 12 hours for you
Answer: Paid plans would be supported